Commissioner for Student Well-Being
What is the Commissioner for Student Well-Being?
A space for listening, guidance, and support that promotes respectful coexistence and a positive learning environment at UPF-BSM. The Commissioner for Student Well-Being places the student at the center through personalized actions, open communication channels, and an institutional culture based on trust, inclusion, and mutual respect.
A space to care for relationships and find solutions calmly
The Commissioner is an independent and impartial body that looks after the student community as a whole and accompanies you throughout your academic experience, with the main goal of promoting and facilitating respectful coexistence within the diversity of all members of our educational community.
They listen to you, guide you, and help you make informed decisions to support processes of shared growth, beyond solving isolated incidents.
They do not modify administrative acts, but can mediate, guide, and recommend improvements to ensure that procedures are fair and efficient, in line with the school’s commitment to continuous improvement and its high quality standards.
We help you clarify, decide, and move forward
What we offer:
- Confidential space to listen, clarify facts and needs, and structure next steps.
- Guidance for difficult conversations and teamwork (assertive communication, expectations).
- Mediation, conciliation, and restorative activities when needed.
- Translation of procedures and deadlines into clear language; support in preparing written documents.
- Recommendations to services to unblock or improve procedures.
- Coordinated referral and follow-up with other support services at the school.
How the Commissioner works
Proximity, discretion, and coordination
- Proximity and clear language
Always in a safe and trustworthy environment. - Coordination with faculty and services
To complement, not to replace. - Respect for institutional procedures
With proportionality and a preventive approach.
How the support process works
- Initial meeting: safe and confidential space.
- Analysis and assessment: we jointly define the best way forward.
- Action: mediation, facilitation, or referral.
- Closure and follow-up: summary of agreements and verification.
Initial response guaranteed within a maximum of 48 hours.
Our limits, for transparency
- We do not modify grades or academic records.
- We do not make binding decisions or impose sanctions.
- We do not act as legal representation.
- We do not access records outside official channels.
- We cannot guarantee outcomes or timelines of collegiate bodies.
