The mediator is an increasingly in-demand profile for conflict resolution and intercultural, civil, and commercial mediation. The Master in Professional Mediation trains you in conflict management to act as a mediator both in business contexts and in civil, commercial, and criminal conflicts.
With the Master in Professional Mediation you will be trained in professional mediation and conflict management in business contexts as well as in civil, commercial and criminal conflicts. At the end of the Master, you will obtain the recognition required by the Generalitat de Catalunya and the Spanish Ministry of Justice to be registered in the official mediators registers.
In the Master in Professional Mediation you will learn how to apply the main theories of professional mediation, such as: Harvard's 7 elements, the empowerment of the Transformative model, the alternative history of the Circular Narrative school, etc. These will help you create your intervention model in labour, social contexts, financial transactions, insurance, family, or in disagreements between partners.
In the master, you will also be trained in Work Place Mediation, in order to introduce techniques of mediation culture in companies and organisations, and thus, effectively manage conflict resolution in work teams and promote prevention and occupational health. In civil and criminal mediation you will also study how to deal with family conflicts, disputes between neighbours and misunderstandings between people from equidistance and confidentiality.
The master's degree will also introduce you to concepts of civil and commercial law, the psychology of interpersonal and group conflicts, elements of the psychosociology of groups and branding, marketing, and management techniques necessary for good professional mediation.
The Master in Professional Mediation is endorsed by the Pompeu Fabra University, the first Spanish university and the 15th best university in the world (of those with less than 50 years of history), according to the Times Higher Education ranking. In turn, the UPF Barcelona School of Management has the EQUIS accreditation, the most prestigious institutional recognition for business schools worldwide.Collaborators:
Benefit from the personalized guidance of an expert coach in our mediation sessions, allowing you to master advanced techniques and receive practical advice, preparing you to excel in the field of mediation.
Engage in real practices alongside program directors, where you will apply your knowledge in real mediation situations and gain a deep understanding of the mediation world, preparing you for a successful career.
During the first year, you will receive follow-up and supervision to help you solidify your 'power skills' during your integration into the workforce. This personalized support ensures that you effectively apply the acquired competencies, strengthening your negotiation, communication, and leadership skills in real situations.
During your internship period, you will have exclusive access to active job offers in the mediation field. This practical integration is key to our commitment to facilitating your professional success, with 80% of our graduates successfully entering the job market in the year following the completion of their studies.
The Master in Professional Mediation is aimed at those people who want to be professional experts in dialogue resolution of conflicts and professional mediators. The master's is especially aimed at professionals in the field of law, social and legal sciences, psychology, social work, sociology, education, or economics and other graduates who want to find an innovative, enriching and complementary professional career path to their own.
Our master's program is accredited by the Department of Justice, which allows you to be part of the Generalitat de Catalunya's register of mediators, receive public judicial cases, and work in any of the public administrations of Catalonia.
The UPF Barcelona School of Management is the management school of the Universitat Pompeu Fabra (UPF), the 3rd best public university in Spain according to the Times Higher Education ranking. It is the best Spanish university, 10th in Europe, and in the Top 20 worldwide in its 2023 ranking of the best young universities.
UPF Barcelona School of Management has EQUIS accreditation, the most prestigious institutional recognition for business schools globally, and places itself among the top business schools in the world.
The study plan for the Master in Professional Mediation is structured into 5 subjects and a Master's Final Project that is developed throughout the course.
In each of the subjects, practical cases will be seen and monitored training will be carried out in professional mediation and conflict resolution. This is personalized training that has teachers and coaches in the classroom who support you in the development of a new professional role.
Techniques and strategies in criminal mediation
Techniques and strategies in community mediation
Techniques and strategies in family mediation
Legitimation, deconstruction of the conflict, work with differences, subjective position, co-construction of the relationship.
Narratives in mediation, externalization and reciprocation conversations, miracle questions, positive connotation, etc.
The Master's Dissertation (TFM) can be done in groups (maximum of three students) and requires applying the theoretical and practical knowledge acquired throughout the program. The TFM is carried out under the supervision of a tutor and the mentoring of the program directors.
This work may have a practical aspect (designing an innovative project to implement or complement mediation in society) or a theoretical aspect (analysing and reflecting the various aspects that ADR and mediation provide to citizens who want to access justice systems and promote coexistence policies), in both cases, it ends with a public presentation before a panel composed of a professor of the BSM-UPF, a member of GEMME (European Group of Magistrates for Mediation) and a mediation professional.
The Master in Professional Mediation also includes the possibility of participating in practical activities and activities for personal and professional growth such as:
Once you have passed the program, you will obtain an electronic degree (e-Título) for the Lifelong Learning Máster de Formación Permanente en Mediación Profesional issued by the Pompeu Fabra University
The e-Título is an authentic digital degree, issued in pdf format and electronically signed, with the same legal validity as if it were in paper format.
All the teachers on the master are active professional mediators.
The teaching and learning methodology in professional mediation is through theoretical and technical explanations, and mediation simulations to know how to apply the various methodologies and skills in the classroom, with actors and among the students. The objective of the master is to understand the consequences and the usefulness of the techniques to be acquired, from different roles that act in mediation and conflict management processes.
The master teaches 3 models of mediation: Harvard, transformative and narrative, as well as the relational method in mediation.
In our Master's program, supported by the program's leadership, we provide you with the necessary tools to open new doors in the world of mediation. Our practical approach includes monitoring initiatives and implementing innovative projects and services, ensuring that our students are at the forefront of professional mediation.
We focus on developing key skills for effectively managing and leading teams. Through the teaching of advanced techniques, we foster skills such as organization, critical thinking, creativity, and adaptability. Our methodology integrates principles of Agility, preparing you to successfully confront and resolve interpersonal and professional challenges.
We provide essential tools to improve the work environment within teams. Our goal is to increase effectiveness and collaborative performance, emphasizing the importance of a positive and productive work environment.
Our program will equip you with strategies to improve efficiency in rigid and multidisciplinary organizations. We will teach you to analyze complex situations and implement effective operational solutions, promoting a cross-functional work approach.
We understand that human challenges, such as fears, competitiveness, and insecurities, can cause stagnation in work teams. We provide practical tools to overcome these obstacles, improving team dynamics and fostering a more harmonious and productive work environment.
The Master in Professional Mediation uses continuous evaluation and a final evaluation to award the accrediting title in professional mediation.
On the one hand, participation and growth in the acquisition of mediating techniques, skills, and competences are evaluated. The student is supported and mentored, in the development of a new professional role by professional mediation coaches, receiving feedback.
Each student will have two confidential meetings with the Directors of the Master to evaluate their development, progress and use of the training for a new professional role.
On the other hand, at the end of each subject, a self-evaluation of the knowledge acquired through self-evaluating exams must be carried out and in which the directors of the master make indications to improve and/or clarify concepts.
The On-Campus&Live methodology allows you to follow the program in person and also remotely.
In this modality, two stable subgroups are opened that will coexist throughout the course: one face-to-face and the other with 100% remote students. The remote students (a maximum of 15 places per course) will follow the program in a synchronous way with the face-to-face students. That is, they will share the same school calendar and schedule as the face-to-face students.
Project-oriented learning and the combination of lectures and active methodologies such as case studies, flipped learning, solving real problems, and professional simulations allow the student to connect theory and practice, acquire advanced skills, and achieve learning which is transferable to the job. The face-to-face modality is enriched with elements of online programs (virtual learning environment, multimedia resources, among others) so that the learning experience of the two subgroups is equally satisfactory.
You will have:
On the Master in Professional Mediation, you will share a classroom with national and international students and you will learn to be and to act as a professional mediator in conflicts that occur in organizations, companies, the family, or the community, among other fields of action. You will also acquire conflict management skills and techniques and create intervention programs in dialogue management of disputes.
The Master in Professional Mediation brings together students from all over the world with a very heterogeneous profile in which graduates in Law and Criminology stand out. However, students from other disciplines such as architecture, business administration, economics, philology, engineering, social education, etc. also share the classroom.
Average number of years of professional experience
Graduates in Law
Graduates in Criminology and Public Prevention Policies
Training in mediation and other alternative forms of conflict management and resolution gives you the tools and techniques necessary to analyse interpersonal conflict situations, plan and design methodologies, intervene to prevent and improve, or resolve the situation. In the master we prepare you to mediate in disputes between couples, intra-family, corporate, in work teams, community, organizational, with companies or in consumer issues. You will learn strategies and techniques for negotiation and conflict management when you have to represent an entity or have to manage your own problem, and you will understand the dynamics of a group or organizations to think about when and how to intervene.
The Master in Professional Mediation includes the possibility of extracurricular internships. They are not part of the academic content of the master's or postgraduate courses. They are considered a complement to the class sessions.
The UPF Barcelona School of Management offers you different means of financing so that you can take any of our programs without worry. We offer you the opportunity to finance part of your program, either by rewarding your talent through scholarships, through grants from entities dedicated to promoting education or through collaboration agreements with financial entities.
If you are alumni of one of our Partner Universities, you are entitled to a discount of 10% on the UPF Barcelona School of Management Masters and postgraduate program tuition fees (those programs with more than 15 credits).
*Discount not compatible with other scholarships, discounts and reductions.