Master in Professional Mediation

23 FEB 2022
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Apply now and obtain a 10% discount.

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The mediator is an increasingly in-demand profile for conflict resolution and intercultural, civil, and commercial mediation. The Master in Professional Mediation trains you in conflict management to act as a mediator both in business contexts and in civil, commercial, and criminal conflicts.

  • Professional Mediation
  • Mediation
  • Conflict Resolution
Next edition
Classes start
14 October, 2022 (To be confirmed)
Program ends
02 July, 2023 (To be confirmed)
Fridays from 4 pm to 9 pm and Saturdays from 9 am to 2 pm
ECTS credits
7780 €

With the Master in Professional Mediation you will be trained in professional mediation and conflict management both in business contexts and in civil, commercial, and criminal conflicts. At the end of the master, you will obtain the recognition required by the Government of Catalonia and the Spanish Ministry of Justice to enroll in the official registry of mediators.

On the Master in Professional Mediation you will learn how to apply the main theories of professional mediation: the 7 elements of Harvard, the empowerment of the Transformative model, the alternative history of the Circular Narrative school, etc. To mediate in labour disputes, financial transactions, insurance transactions or in disagreements between partners.

On the master, you will also train in Work Place Mediation, to introduce techniques of the culture of mediation into companies and organizations and thus, effectively manage conflict resolution in work teams and promote occupational health. In civil and criminal mediation, you will also study how to deal with family conflicts, disputes between neighbours and misunderstandings within people from equidistance.

The master will also introduce you to concepts of civil and commercial law, social work, the psychology of interpersonal conflicts, and management theories necessary to exercise good professional mediation.


Why choose this program


Get an official accreditation

The title is recognized by the Government of Catalonia and the Spanish Ministry of Justice to register you in the official registry of mediators.


Undertake real practices

There will be an average of 120 hours of real practices that you will be able to do per year, with mediation and conflict resolution professionals in public and private institutions dedicated to professional mediation.


Practice role playing

You will work with simulated real cases of professional mediation and conflict resolution, case analysis exercises, and filmed training for self-assessment. In this way you will be able to visualize, deepen, and consolidate new learning.


Receive personalized training

A team of mediator-coaches, together with the teaching staff, will train you in professional mediation techniques. In addition, you will receive personalized and confidential feedback on your progress and difficulties in acquiring the role and the techniques that are explained in the classroom. You will master the main techniques of mediation and conflict management.


Follow-up after the master's

Once the master's is finished, and for the following year, the students on the program will be supervised and monitored by the academic management so that their work projects in professional mediation and conflict management come true.

Who is it for?

The Master in Professional Mediation is aimed at those people who want to be professional experts in dialogue resolution of conflicts and professional mediators. The master's is especially aimed at professionals in the field of law, social and legal sciences, psychology, social work, sociology, education, or economics and other graduates who want to find an innovative, enriching and complementary professional career path to their own.

Admission and enrolment


Departament de Justícia de la Generalitat de Catalunya


The study plan for the Master in Professional Mediation is structured into 5 subjects and a Master's Final Project that is developed throughout the course.

In each of the subjects, practical cases will be seen and monitored training will be carried out in professional mediation and conflict resolution. This is personalized training that has teachers and coaches in the classroom who support you in the development of a new professional role.

Mediation in the new social, political, and economic paradigm shift
Mediation in the new social, political, and economic paradigm shift
Conflict analysis: context, people, evaluation methods, and process
Harvard's traditional-linear mediation
ADR: collaborative negotiation
  1. The seven Harvard Elements
  2. The Stages of the Process:
  • Opening of a mediation process
  • From positions to interests
  • Establishment of a work schedule
  • The work of the objective criteria of the conflict
  • Analysis of the alternatives
  • Generation of options
  • Agreements and monitoring
  • Contributions of Law, Psychology, social work, Anthropology, Sociology, and Pedagogy to Harvard mediation
Transformative Mediation
The elements of transformative mediation
Analysis of the conflict 
The empowerment and reassessment of the participants
Individual transformation
Joint transformation
Transformative mediation processes

Restorative Justice
Techniques and strategies in criminal mediation
Techniques and strategies in community mediation
Techniques and strategies in family mediation

Contributions of Law, Psychology, Anthropology, Sociology, and Pedagogy in transformative mediation
Circular Narrative Mediation
The role of the professional mediator. Active participation in the system
Systemic theory, social constructionism
The different processes of the model
The elements

Legitimation, deconstruction of the conflict, work with differences, subjective position, co-construction of the relationship.

Techniques, tools, and skills of the model

Narratives in mediation, externalization and reciprocation conversations, miracle questions, positive connotation, etc.

The role of the lawyer within narrative circular mediation. Multi-partiality
Multidisciplinary contributions to the model: Sara Coob, Marinés Suares, Humberto Maturana
Module related to the itinerary of Mediation in Private Law: Family, Civil, and Criminal
  • Mediation in the field of private law: Civil: Family, Community, Conflict between Individuals
  • The Environment, the professionals, the typology of the conflicts, and the people
  • The process, strategies, and techniques of this area of specialization
  • Mediation on horizontal property issues, in the neighbourhood, in the city
  • Mediation on issues of divorce, family problems, inheritance, foster care, filiation, family business, etc.
  • Multiparty techniques in public conflicts
  • Necessary contributions from other disciplines
  • The mediating role in this area of specialization
  • Training in simulated cases. Co-mediation with course teachers
Module related to the itinerary of Commercial Mediation and Mediation in Organizations
  • Conflicts within organizations: Work Place Mediation
  • Conflicts between organizations. The value of money in mediation
  • Team management tools. Improve results and increase business volume
  • Mediations with lawyers and parties in distributive disputes
  • The process, strategies, and techniques of mediation in monetary matters
  • Mediation in conflicts within and between organizations, in commercial matters, insurance, between partners, rentals, mortgage arrears, etc.
  • Necessary contributions from other disciplines
  • The role and profile of the mediator in this area of specialization
  • Training in simulated cases. Co-mediation with course teachers
Management and Mediation
Conflict in business organizations
  • The relationship between companies: communication, negotiation, and emotions
  • Mediation as a process and change for conflict resolution
  • Conflicts between formal and informal organizational charts
  • Work team management techniques: Open Space, Dialogue Circles, Lego Serious Play, Focus Group, single text.
  • Elements of theory and group dynamics for analysing problems
  • Example of cases in organizations (health, business, school, third sector, formal and informal, etc.)
  • Systemic principles of interpersonal communication
  • Gestalt technical tools for analysing poor communication, counselling, coaching, mind maps, and mediation in the company
Relational mediation for organizations
  • The mediation process: contributions of the Harvard model, the transformative model and the Circular Narrative Model
  • The legitimation of the discourse of the parties
  • Types of questions to restructure the discourse of those involved, externalizing conversations, the construction of alternative story, the miracle question.
  • Peter Fonagy's concept of mentalization.
  • Contributions of Folger and Bush (recognition, bonding, appreciation, and empowerment)
  • Mirror techniques to promote recognition
  • Communication techniques of the mediator (discourse, active listening, rethinking, paraphrasing, presuppositional questions, Agent of reality)
  • The culture of mediation as an agent of transformation of organizational and corporate culture
Transaction mediation
  • Mediation in pecuniary disputes, techniques to evaluate, and prepare the parties. The Z.O.P.A.
  • Work with the parties' attorneys in mediation
  • Pre-mediation techniques: prior communications, documentation analysis, agreement prior to the intervention
  • From collaborative mediation to evaluative mediation
  • Techniques to overcome deadlocks in negotiations and mediations
  • Psychological principles for a mediator. Influence techniques to unlock a negotiation: reciprocity, consistency, similarity, authority, scarcity, reactive devaluation, sense of justice, attribution errors, “false consensus bias”
  • The difficulties of mediation by haggling and skills to overcome them
  • Evaluation techniques: Robert Simmons evaluation formula, decision trees, risk analysis, diagramming the problem
  • Med-Arb. The participating mediator, the mediator's proposals, techniques to propose exit scenarios from the problem situation


Master’s Final Project
Master’s Final Project

The Master's Final Project can be done individually or in a group (maximum three students) and requires putting into practice the theoretical and practical knowledge acquired throughout the program. The Project is carried out with monitoring by a tutor and the mentoring of the Program Directors.

This work can have a practical aspect (designing an innovative project for the implementation or supporting of mediation in society) or a theoretical aspect (analysing and reflecting on various aspects that ADR and mediation contribute to citizens who wish to access systems of Justice, and promoting coexistence policies) and, in both cases, ends with a public presentation before a committee made up of a program director, a member of GEMME (European Group of Magistrates for Mediation) and a mediation professional.

Complementary activities

BSM Inside is a transversal and interdisciplinary module, common to all master's and postgraduate degrees at UPF Barcelona School of Management, which has been conceived to work on a set of key competencies for professional development in conjunction with the real needs of today's organizations.

This module extends throughout the academic year and is made up of 3 areas of knowledge that constitute the identity traits of the UPF-BSM: Communication; Entrepreneurship and Innovation; and Planetary Well-being and Humanities.

All the subjects of the BSM Inside module are 100% online and have been designed as self-learning subjects: from the first day of the subject until the end of the term you will have all the teaching materials available on the eCampus and you can work with the material and the different activities that it contains at your own pace, according to your availability and in a self-organized way.

Qualification obtained

Once you have passed the program, you will be awarded the degree of Master en Mediación Profesional, issued by the Pompeu Fabra University.


All the teachers on the master are active professional mediators.

Academic directors

Maria Munné Tomàs

Lecturer BSM

Pere Notó Brulles

Associate Professor UPF

Javier Wilhelm Wainsztein

Lecturer BSM


Maria Munné Tomàs

Lecturer BSM

Jaume Solé Riera

Associate Professor UPF

Javier Wilhelm Wainsztein

Lecturer BSM

  • Enrico Cirla Bracchi
    Psychologist and mediator for the Centre for Mediation and Coexistence in the Sant Pere de Ribes Town Council.
  • Milena Prokopljevic Bugarski
    Researcher on the White Paper on Mediation in Catalonia project.
    Associate Mediator at Wilhelm-Munné & Asociados.
    She is a mediator for the Barcelona City Council.
  • Arantxa Vilar López
    Mediator, lawyer, and art therapist.
    Mediator for the Castelldefels Town Hall.
  • Andreu Calvet Cortés 
    Lawyer, mediator in centres for Mediation and Coexistence, S.L.
    Associate mediator for Wilhelm-Munné & Asociados.
    Mediator for the Sant Pere de Ribes Town Hall.
  • Raquel Alastruey
    Magistrate at the Barcelona Court.
    She was also a lecturer at the Judicial College from 2002 to 2004 and advisor for the Department of Justice of the Generalitat de Catalunya (Catalan Government) for the implementation of the Judicial Office in 2006.
  • Miguel Bonet
    Professional lawyer and mediator.
  • Carme Guill
    Magistrate of the Provincial Court of Barcelona.
    Professional mediator (UPF).
    Vice Preside
  • Marcos Hernando
    He also has a degree in Political Science and Administration.
    Human Resources Deputy Director at Mar Health Park Consortium (Barcelona).
    Deputy Director of the Department of Human Resources at the Barcelona MAR Health Park. 
  • Dina Jansenson
    Experienced Mediator and Arbitrator, mediation, negotiation and conflict resolution coach.
    She is also ombudsman for one of the largest media companies in the world.
  • Adrián Jofre Bosch
    Economist, Negotiator, and Professional Mediator, Master in Sciences, Negotiation, and Conflict Resolution from Columbia University.
  • Rafael Llinás
    Clinical psychologist and professional mediator.
    Director of the mediation area of the Sant Adrià del Besós Town Hall.
  • Miriam Markus
    Degree in Education Sciences, mediator, and psychodramatist.
    Evaluator of mediators for the Ministry of Justice of Argentina.
  • Anna Pérez Soto
    Mediator at the Centre for Mediation and Social Harmony at Castelldefels Town Council.
    She is also a judicial mediator and lawyer.
  • Ana Uzqueda
    Vice-President and Director of Education at the Association Equilibrio & R.C.
    Bachelor in Law from the University of Buenos Aires (Argentina).
    She is also Mediation Coordinator at the University of Siena, University of Sassari, the University of Sassari and the Polo Universitario Grossetano.
  • Charo Soler
    Psychologist and mediator.
    Coordinator of the mediation and technical advice service of the Generalitat de Catalunya.
  • Marc Taravilla
    Hospitality Management, MBA, Mediator (BSM-UPF), and Professional Negotiator.
  • Antoni Vidal Teixidó
    Founding partner of Alter-Serveis Integrals de Mediació.
    Diploma in Mediation from the Barcelona Bar Association (Ilustre Colegio de Abogados de Barcelona).
  • Carlos Villagrasa Alcaide
    Judge at the Provincial High Court of Barcelona.
    PhD in Law from the University of Barcelona.
    Tenured lecturer of Civil Law at the University of Barcelona.



The teaching and learning methodology in professional mediation is through theoretical and technical explanations, and mediation simulations to know how to apply the various methodologies and skills in the classroom, with actors and among the students. The objective of the master is to understand the consequences and the usefulness of the techniques to be acquired, from different roles that act in mediation and conflict management processes.

The master teaches 3 models of mediation: Harvard, transformative and narrative, as well as the relational method in mediation.


Teaching team made up of mediation professionals

All the professors of the master's degree are mediation professionals from various fields: family, business, criminal, community, judicial, public administration, organizations, and private practice.


Connection with professional reality

The master's sessions combine theoretical knowledge and practical application, allowing an in-depth indication of the challenges that mediation and conflict management professionals encounter on a daily basis.


Real and simulated mediation practices

Throughout the master's degree, simulations will be carried out in the classroom, with actors and among students, with different roles, to put into practice the concepts acquired in conflict management and understand the consequences and usefulness of the different techniques from each one of the parties involved in the mediation.


3 mediation models

Mediation professionals use various methodologies that respond to different mediation schools, each with its theoretical-technical framework, which must be incorporated and trained in depth. The master trains the 3 mediation models: Harvard, transformative and narrative, as well as the relational method in mediation.


The Master in Professional Mediation uses continuous evaluation and a final evaluation to award the accrediting title in professional mediation.

On the one hand, participation and growth in the acquisition of mediating techniques, skills, and competences are evaluated. The student is supported and mentored, in the development of a new professional role by professional mediation coaches, receiving feedback.

Each student will have two confidential meetings with the Directors of the Master to evaluate their development, progress and use of the training for a new professional role.

On the other hand, at the end of each subject, a self-evaluation of the knowledge acquired through self-evaluating exams must be carried out and in which the directors of the master make indications to improve and/or clarify concepts.


Project-oriented learning and the combination of lectures and active methodologies such as case studies, flipped learning, solving real problems and professional simulations allow the student to connect theory and practice, acquire advanced skills and achieve learning which is transferable to work.

You will have:

  • Master's or postgraduate work to learn by doing
  • A personal mentor to monitor your Master's Final Project (TFM) or Postgraduate Final Project (TFP)
  • Digital resources to achieve transversal skills
  • Interdisciplinary activities and workshops

Professional Future

On the Master in Professional Mediation, you will share a classroom with national and international students and you will learn to be and to act as a professional mediator in conflicts that occur in organizations, companies, the family, or the community, among other fields of action. You will also acquire conflict management skills and techniques and create intervention programs in dialogue management of disputes.

Student profile

The Master in Professional Mediation brings together students from all over the world with a very heterogeneous profile in which graduates in Law and Criminology stand out. However, students from other disciplines such as architecture, business administration, economics, philology, engineering, social education, etc. also share the classroom.


Average age


Average number of years of professional experience


Graduates in Law


Graduates in Criminology and Public Prevention Policies

Career opportunities

Training in mediation and other alternative forms of conflict management and resolution gives you the tools and techniques necessary to analyse interpersonal conflict situations, plan and design methodologies, intervene to prevent and improve, or resolve the situation. In the master we prepare you to mediate in disputes between couples, intra-family, corporate, in work teams, community, organizational, with companies or in consumer issues. You will learn strategies and techniques for negotiation and conflict management when you have to represent an entity or have to manage your own problem, and you will understand the dynamics of a group or organizations to think about when and how to intervene.

The Master in Professional Mediation includes the possibility of extracurricular internships. They are not part of the academic content of the master's or postgraduate courses. They are considered a complement to the class sessions.

  • They are not mandatory. If you want to do them, you must state it at the time of admission.
  • Includes the agreement management and advisory service
  • The Professional Careers Service maintains active contact with companies, promotes your application and manages the internship agreement. Remember that the ultimate managers of the selection process are the companies and organizations themselves.


Career opportunities:

  • Judicial mediator
  • Pre-judicial mediator
  • Private mediator or hired by companies
  • Professional negotiator
  • Conflict situation analyst
  • Conflictologist
  • Promotion of occupational health in HR

Admission and enrolment

Our admission process consists of a rigorous evaluation of each application to preserve the quality of the group as well as the training, experience, and work capacity of all students.

Who can apply?

University graduates.

The candidate must submit their CV, a letter of motivation stating the reasons why they want to take the course, and pass a personal interview with the academic direction.

Those participants who do not have Spanish as one of their mother tongues or who did not have it as a teaching language in their training studies, must prove that they have at least a B2 level of Spanish (Common European Framework of Reference), as well as fluently take part in a personal interview with the academic director, if necessary.

How to apply?

To apply for admission to this program, students must read and accept the Terms and Conditions of Contract once they start the application for admission through the following form.

Application for admission

Complete your application within the next admission rounds:

RoundApplication deadlineAdmission resolution

Applications for admission will be evaluated when you complete the following steps:

  • Complete the online admission form.
  • Pay the €120 admission fee. This amount will be returned if you are not admitted.
  • Send the following documents through the online platform e-registrar:
    • Presentation letter or video
    • CV
    • Scanned copy of university degree (if you are in the last year of your degree, you can provide your academic records)
    • Scanned copy of Transcript of Records. Make sure that it includes your GPA (Grade Point Average)
    • Scanned copy of ID Card or Passport
    • Passport-size photo (jpg format)

Additional documents may be requested in certain cases.
Application rounds are subject to the number of places available on the program.


  • The Admissions Committee will select the candidates on the basis of a personal or CV-based interview.
  • You will be notified of the admission decision in writing.


  • Registration must be paid within a 15 days after the admission.
  • Once the letter of acceptance to the program has been received, you will need to submit the following original documents before the course begins:
    • Stamped and/or authenticated photocopy of your university degree.
  • If you have a foreign degree you may need to submit additional documents.
  • Paying the reservation fee (25% of the program's tuition fees) is essential in order to reserve your place
  • If you pay the tuition fees by bank transfer you will be required to introduce the program code. The program code for this course is 1244.
  • The remaining tuition fees must be paid 2 weeks before the start of the course.

Grants, scholarships and financing


The UPF Barcelona School of Management offers you different means of financing so that you can take any of our programs without worry. We offer you the opportunity to finance part of your program, either by rewarding your talent through scholarships, through grants from entities dedicated to promoting education or through collaboration agreements with financial entities.

Grants and discounts

Application for admission
You are applying for admission to the program:
Master’s Degree in Professional Mediation
Modality: Presencial
Language: Spanish
Price: 7780
Admission fee: 120
We will deduct this amount from the total registration fee if your application is accepted. If your application is rejected, we will reimburse you.

Master in Professional Mediation