Operations management: from processes to results

Learn to master the ideas and tools necessary to connect process management with customer needs and obtain tangible results. In Operations there are often good ideas that do not achieve their objectives because they focus the processes on the company and not on its customers and the results offered by its products or services. 

  • Operations
  • Results
  • Processes
Next edition
Classes start
06 April, 2021
Program ends
15 May, 2021
Total length of the course: 39 h
ECTS credits
800 €

The program will provide you with the necessary knowledge to achieve tangible benefits by designing processes that put the customer at the heart of decision-making and integrate them into the company's culture:

  • We will help you define a clear and shared vision of the company's processes
  • You will learn to improve profitability
  • You will know how to improve the engagement of the team through common objectives
  • You will be able to create a proactive system that leverages customer relationships to add more value and generate more revenue

Why choose this program


Connect with customer needs and achieve tangible results

Learn to design processes that put the customer at the heart of decision-making and achieve tangible results in terms of profitability.


Executive training

Concentrated in just a few hours, enabling you to gain in-depth knowledge about the management of operational processes without neglecting your professional obligations.


High-level networking

Grow your network of contacts with top-level professionals and executives.

Who is it for?

The course is aimed at entrepreneurs and directors in the field of operations who want to observe, think and act with a clear focus on the client and results.

Admission and enrolment


This Online Executive Education Course in Operations Management: from processes to results combines lecturer presentations with student participation in group discussions, through the presentation of successful case studies stories by their protagonists. You will learn from the managerial experience of prominent speakers. 

It takes a theoretical-practical approach, to facilitate learning, make it fun and encourage participant interaction, student-to-student and student-to-lecturer.

You will be continuously evaluated and will prepare a final project in the form of an action plan for a company.

Process design and results mindset

Innovate through the proactive generation of results
Keys to identifying the agents involved in our strategy
How to capture the current and future needs of our customers

Proactive process management mindset

How to become a strategic partner of your customers
From Minimum Viable Product (MVP) to Maximum Value Ratio (MVR)
The Proactive Company Matrix

Constructive management

An effective team to implement the strategy
Operations to exceed customer expectations
Innovation as a cross-cutting element in process management


Measure and accelerate
Automate growth
Get the cash flowing

Qualification obtained

Upon passing the Online Executive Education Course in Operations Management: from processes to results, you will receive an official certificate from UPF Barcelona School of Management endorsed by the prestigious Pompeu Fabra University, the top ranked university in Spain and Latin America (Times Higher Education Ranking 2020).


Academic directors

Oriol López Villena

Accounting auditor, he is the only Spanish in the list The World's Most Inspiring Accountants.


The Online Executive Education Course in Operations Management: from processes to results is scheduled to take up approximately 40 hours, distributed as follows:

  • 4 streaming sessions, each lasting an hour (from 4:30 pm to 5:30 pm, Spanish time) to present each of the four themes that make up the program:
    •  Tuesday, 6 April: process design and results mindset
    • Thursday 15 April: proactive management mindset
    • Tuesday 27 April: constructive management
    • Thursday, 5 May: adaptability
  • 8 work sessions, each lasting 90 minutes (from 4:30 pm to 5:30 pm, Spanish time), to evaluate the actions taken, obstacles and doubts. In these sessions you will also receive help in the development of your project.
  • 3 hours a week preparing the growth and improvement project for your company. 
  • Recommended reading:
    • The E-Myth Enterprise, by Michael Gerber
    • The Effective Executive, by Peter Drucker
    • Crece y Prospera, by Oriol López

Scheduled streaming sessions

The sessions will be recorded and uploaded to your Virtual Classroom so that you can see them when it suits you best, in case you cannot connect live.


Work sessions and personalized support

You will be able to evaluate the actions taken, the obstacles encountered and the doubts that arise. In these sessions you will also receive help in the development of your project.


Practical approach

The program has a theoretical base, taught by lecturers, complemented with practical experience acquired in class through real business case studies.


Executive vision

We take full advantage of the time available, concentrating valuable learning within a few hours, in accordance with the demands of our participants, who hold positions of great responsibility in important companies.


Evaluation consists of following the sessions and practical case studies worked on in class, as well as the delivery of a final project.


The learning process is characterized by its flexibility, since, in the virtual learning environment, the structure of the school calendar and the diversity of multimedia resources which are made available to the student allows them to acquire knowledge in a self-regulated manner.

The support of the teaching staff and interaction with classmates is carried out by making use of a wide variety of communication channels that facilitate proximity and didactic dialogue. 


Professional Future

Executive Education training combines fundamental content for any professional currently employed in or seeking a managerial role, with activities aimed at putting the acquired knowledge into practice.

Student profile

The Executive Education Course participant ecosystem is made up of professionals with a relevant career history. 

The diversity of profiles and sectors represented in Executive training at UPF-BSM contributes added value to the learning experience. It consists of directors, CEOs, managers, executives, entrepreneurs, consultants and heads of teams, areas and departments.


Average age


Average years of professional experience

Career opportunities

This Executive Education program gives you the necessary knowledge to design processes that put the customer at the heart of decision-making and help increase the profitability of your company.

  • CEO, Board of Directors or General Management of companies and organizations of any kind.
  • Team or Department manager.
  • Strategic consultant.
  • Management positions in any of the functional areas of a company: marketing, finance, human resources, production, etc.
  • Entrepreneur with your own project, thanks to the broad business vision provided to ensure its success.
  • Intrapreneur: entrepreneur of projects within your organization.

Admission and enrolment

The admission and enrolment process for this course consists of a few simple steps.

Who can apply?

Our Executive Education Courses are aimed at professionals in or seeking management positions and looking to acquire or recycle essential knowledge for their executive professional development.

How to apply?

To enrol in this program, you must read and accept the Contract Terms and Conditions and fill in the registration form.

The following steps need to be taken to register for the course:

1. Fill in the admission application form. You will receive a username and password to access the eSecretaría platform.
2. On the platform, upload a scanned copy of your ID (both sides).
3. Go to the "Enrolment" section to pay for the course by credit card or bank transfer.

In certain cases, additional documentation may be requested. 

The application is subject to the availability of places.

Grants, scholarships and financing

Grants and discounts

Alumni discounts

If you are a member of our alumni associations or of one of our partner universities, we offer you a series of applicable discounts on the amount of tuition for your program.

UPF Employee Discounts

If you are a member or family member of an employee of the UPF group or belonged to the collaborating institutions of the UPF Barcelona School of Management, you can enjoy a series of applicable discounts on the tuition fees for your program.

Operations management: from processes to results